Frequently Ask Questions

Questions about payment

1. What are the payment options?
We accept payment made by Credit Card (Visa, Master & American Express cards), Paypal, Cheque, Money order and Money Transfer.

2. Is my personal and credit card information safe?
Yes! To ensure the privacy of our customers all information collected by OZ Labels will be kept confidential within our organisations.
OZ Labels won't store customers' credit card details, unless requested by the customer.

Questions about delivery

1. When would I receive my order?
In most cases, jobs with digital printing will be dispatched in 2-4 business days, offset printing takes about 7-12 business days.
If order is urgent, please feel free to let us know at the time order is placed, we will try our best to match your timeframe.

Questions about labels

1. How the labels are packed?
Depend on the printing solutions and specifications, labels could be packed on rolls, on sheets or cut to individual. Please inform us how you would the labels to be packed at the time order is placed. Otherwise, they will be packed with the most convenient way for us.

2. How are these labels applied?
Please make sure to clean the surface before labels are applied. For paper stickers, the surface must be dried.
Labels should be left for 24 hours after they are applied. Otherwise, they might be easy to come off.

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